Terms and Conditions

When placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at hello@nastyvegan.co.uk before placing an order with us.

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A Contract between the customer and Nasty Vegan Limited for the sale of our products will only exist once an order has been accepted (at which point the buyers credit/debit card will be charged for the value of the goods to be dispatched). This does not affect the customer’s statutory rights. Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.

Your right to cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the order within this time any payments made by you will be refunded in full within 30 days.

Return policy for unused products

If you change your mind, you can return unopened products to us within 14 days of receipt. We will be more than happy to offer you an exchange or refund provided that the products are returned unused and in perfect condition.

We offer free UK returns for all damaged items. Unwanted items will be your responsibility to cover postage fees.

We do not charge to post out replacement items.

The returns address is: Nasty Vegan Limited, Oak House, Royal Oak Way North, Daventry, NN11 8PQ. Please ensure your name, address and requirements are included.

Refunds and promotions

Returning an item may affect a promotion that you were taking advantage of.

Discount coupons

We regularly issue discount coupons. Please note they do not apply to our 3KG tubs, as the tubs already offer a significant discount (they’re 30% cheaper than buying the equivalent amount of protein powder in our 500g bags).

Money-back guarantee

We hope you love our products; however, if for any reason your experience isn’t satisfactory, we will refund you the original order price of that product under the money-back guarantee.

To claim under the money-back guarantee we require you to contact us at hello@nastyvegan.co.uk within 10 days of the product arriving at your delivery address. The email must be sent to us from the email address associated and registered with your www.nastyvegan.co.uk account (to confirm that you are the account holder), and must include details of why you wish to submit a claim under the money-back guarantee.

It is your responsibility to arrange return of the remaining portion of the pack to us. The returns address is: Nasty Vegan Limited, Oak House, Royal Oak Way North, Daventry, NN11 8PQ. Please ensure your name, address and requirements are included. You must pay for the cost of the return.

The amount refunded will be for the items for which the claim under the money-back guarantee is made. The original order price means the final price paid after any promotional discounts or account credits have been redeemed or applied for that purchase.

We will arrange a refund within a reasonable period of the initial email being received by us from you, provided the product has been returned to us. This will be repaid onto the card registered to your customer account and we will notify you once this refund has been issued – it can take up to 10 working days from this point for the payment to be credited to your bank account.

The money-back guarantee only applies to the first delivery on your account, and claims are limited to one per household and / or customer account holder.

The money-back guarantee isn’t applicable to 3KG orders of our Super Shakes, the reason being that we anticipate buyers would only purchase 3KG if they have already tried and enjoyed the 500g bags.

Payment and taxes

We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard and American Express. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside the European Community (EC) then your sales tax will be zero.

If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

UK delivery

Stock permitting, all orders placed on the web are usually dispatched to arrive with UK customers within 5-7 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch it as soon as it arrives.

Disclaimer and limitations of liability

To the fullest extent permitted by law and save as provided above, neither Nasty Vegan Limited nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Nasty Vegan Limited or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

While Nasty Vegan Limited uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Nasty Vegan Limited will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Nasty Vegan Limited takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Nasty Vegan Limited will not be responsible nor liable for your use of any other websites which you may access via links within this website. Nasty Vegan Limited does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Nasty Vegan Limited.

Nasty Vegan Limited will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Nasty Vegan Limited may assign or transfer any of its rights or subcontract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of Nasty Vegan Limited.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Nasty Vegan Limited or its content and technology providers or their respective owners.

The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Nasty Vegan Limited. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.